Terms and Conditions
General
Camber Holiday Cottages Ltd hereinafter called The Agency, act only as agents for (i) the owners of the accommodation (‘the Owner’) and (ii) other agencies who themselves act as agents for the Owner. In all circumstances the Contract of Letting is between the holidaymaker (‘the Holidaymaker’) and The Owner
This is a legally binding contract between the property owner, and the holidaymaker. The property owner is also referred to as “we” and “us”.
The holidaymaker is the person who signs the booking form or, in the case of online booking, the person who makes the online payment. This person is responsible for ensuring all members of the holiday party accept and adhere to these terms and conditions. The holidaymaker is also referred to as “you”.
The property referred to being the name of the property on the booking confirmation.
By booking via the Agency, you consent to receive our email newsletter (approx 4 per annum). If you wish to unsubscribe from the newsletter you can do so any any time by unsubscribing from the first one you receive or informing us at the time of booking. We will never give your details to any third party – please see privacy policy.
Bookings
A booking deposit is payable within one day of the provisional booking being taken. The booking is taken on a provisional basis until the deposit has been paid in full and funds cleared through the banking system (where appropriate). The booking then becomes confirmed. Until the booking is confirmed, it can be cancelled at any time without prior notice.
The balance of the rental charge, along with the breakage deposit, is payable not less than 8 weeks prior to the start of the holiday. Failure to pay the deposit or balance in full by the due dates will constitute a cancellation of the holiday by the holidaymaker. Please be sure to note the due dates of these payments as reminders are not routinely issued – please check junk folders.
Bookings made less than 8 weeks prior to the arrival date must be paid in full at the time of booking.
Cancellation by the Holidaymaker
We realise that sometimes guests have to cancel and that there are extenuating circumstances. Cancellation of the booking by the holidaymaker should be made in writing (and/or email but accepted only on confirmation of email).
Once we have this we will release the dates. We want to be as flexible as possible and endeavour to re-let the booking. We will then return monies once it has been rebooked (less any shortfall of original rate and admin fee). We cannot, unfortunately, guarantee this but we will make every attempt to get it rebooked.
We do however, strongly recommend you take out travel insurance or holiday cancellation insurance, just as you would for an overseas holiday. We do not provide or endorse any company.
Our cancellation policy is as follows:
| No. of days prior to booking start date | Cancellation charge |
| 0 – 14 days | No refund due |
| 15 – 30 days | 90% of rental will be retained by Camber Holiday Cottages* |
| 31 – 55 days | 75% of rental will be retained by Camber Holiday Cottages* |
| 56 days (8 weeks) – 181 days | If balance is not paid, Camber Holiday Cottages retain the deposit, if we re-let the property we will return all of your deposit minus the admin fee of £95 and any shortfall in the original rental price. Alternatively we can transfer your booking to a new date which will be subject to the new rate. |
| 182 days (6 months) + | Deposit returned less admin fee of £150 |
| * | We make no guarantees, but we want to be as flexible as possible and will endeavour to recover your booking. We will advertise and open the booking, if we are able to re-let the property we will return the rental less any shortfall given for new booking plus the admin fee of £95. |
Cancellation by the Property Owner
The property owner will endeavour to make sure the stated property is available for the dates contracted. In the unlikely event the property becomes not available (due to flood, fire or damage) and the property owner has to cancel the booking, the property owner will endeavour to find the holidaymaker suitable alternative accommodation. If suitable alternative accommodation cannot be found, the holidaymaker shall be entitled to a full refund. The property owner shall only be liable to return the monies received. No compensation or consequential losses shall be paid.
Covid-19
If any guest shows signs of Covid-19 during their stay, we must be informed, the whole party must return home in order for the cleaning procedures to be put in place. If you start to show signs once you have returned home we should be notified as soon as possible.
All our houses are disinfected with top grade products and extra cleaning of high impact areas are in place. On departure guests are instructed to strip bedding.
Should the Government lockdown travel to self catering units and force closure we would return full payment less an admin fee of £95.
Miscellaneous
Whilst every care is taken to provide a true and accurate description of the property, over time, alterations are made and some things do change. The holidaymaker accepts that no refunds are available for such discrepancies.
The property owner reserves the right to enter the property, at a reasonable time, in the event of an emergency or remedial repair work being required.
The property owner is entitled to ask the holidaymaker to leave the property without any refund if, in the property owner’s opinion, the behaviour of the holidaymaker and/or his/her party is unacceptable.
The property owner reserves the right to refuse entry to anyone, who in the property owner’s opinion is not suitable to or capable of taking charge of the property.
The property owner reserves the right to ask the holidaymaker and their party to leave the property, without refund, should the behaviour of the holidaymaker and/or their party be considered by the property owner to be unreasonable.
Number of Guests
The maximum number of people entitled to stay at the property is the maximum stated on the booking confirmation and furthermore, only those people named on the booking form are entitled to stay. If it is found that more people than agreed are using the property, this will be considered a breach of contract and the holidaymaker and his/her party will be asked to leave immediately without any refund. Sub letting or assignation of the let is prohibited.
Electric vehicles
Properties with electric charging units will deduct charge from the security deposit as agreed in the digital guide. Any property seen to be charging a car with their own lead, without having first informed Camber Holiday Cottages will be charged £100.
Pets
Pets are allowed in the property subject to the property owner’s agreement (except Rye Bay Beach House). All pets must be house trained and the number and type of pet must not exceed what was agreed at the time of booking, otherwise a breach of contract will be deemed to have taken place.
Pets must not be left unaccompanied in the property for more than two hours and must not be allowed on the beds or furniture. The holidaymaker shall be liable for all damage caused by his/her pet or any pet belonging to the holidaymaker’s party. A charge will be made for any additional cleaning required. Additional charges will also be made if any fouling of lawns etc are not removed and disposed of. The property owner cannot be held responsible for any accident or injury to a pet during their stay.
Arrival and Departure Time
Every effort will be made to have the property available from [tag:arrivaltime] on the day of arrival. The property must be vacated by [tag:departuretime] on the day of departure, cleaners will be allowed access from departure time. Late departure will result in an additional charge being made. Information about keys and how to collect them will be provided once full payment has been received via a digital guide.
Liability
The property owner takes no responsibility for the personal possessions of the holidaymaker or the holidaymaker’s party. Vehicles and possessions are left entirely at the risk of the holidaymaker. If items are left and have to be returned there will be a £10 dispatch fee plus postage and packaging.
Children must be supervised at all times.
Cleaning
We would like to think the holidaymaker and party would treat the property as they would their own home and at the end of the holiday the property is left in a clean and tidy condition. The property owner retains the right to make an additional charge for cleaning should the property not be left in a similar condition to the way it was found at the start of the holiday. All rubbish and recycling have to be removed.
Breakages / Damage
The holidaymaker should make every effort to keep the property, fixtures and fittings and all contents in the same state of repair and condition as at the start of the holiday. Any accidental damage or breakages should be reported to the property owner (or their representative) prior to departure. The property owner retains the right to make an additional charge for damage and breakages although it should be noted that minor breakages and reasonable wear and tear (in the opinion of the property owner) will not be charged for.
Complaints
Every endeavour is made to ensure your stay with us is memorable for all the right reasons. However, we do recognise that from to time things do go wrong. In these circumstances, it is the responsibility of the holidaymaker to make any such problem known to the Agency immediately it becomes apparent, thereby giving the property owner the opportunity to correct the situation. Unless this procedure is followed, no subsequent claim will be entertained.
The property owner will make every endeavour to rectify any identified problems as soon as is reasonably possible.
Return of Breakage Deposit
Your breakage deposit, minus any deductions, will be returned to you within ten days of the departure.
BLUE HOSE ONLY Access to The Blue House
The Blue House is accessed from the car park across the beach, if you have a 4×4 you are allowed to drive (very slowly, with dipped headlights on and emergency flashing lights) onto the beach to park one car in front of the house. Do NOT park between the houses as this is owned by the neighbours. In the house there is a car pass that enables ONE car to park for free in the car park for the duration of your stay. There is a barrier that the beach inspector will put up if there is deemed a risk to beach goers and will prevent access – this is usually at high tide with a a full beach or severe adverse conditions. After 8pm the entrance to the car park is locked – the key is in the house so please ensure your arrival is not later as it will be difficult.
WE DO NOT ADVISE LEAVING ANY CAR ON THE BEACH IN BAD WEATHER AS THE SALT AND SAND COULD SERIOUSLY DAMAGE THE PAINTWORK AND IT IS ENTIRELY AT THE HOLIDAYMAKERS OWN RISK.